The Dispensary of Hand Prepared Aromatic Remedies & Complementary Therapies

Product Returns

Marchant Therapies Product Statement - Statutory Rights Under Sale of Goods Legislation Act 1979

Our remedies are hand prepared and made  individually at our clinic by a qualified aromatherapists.  At times, remedies can oxidise pending on how the product is stored. As directed,  we always recommend that our remedies are either stored in a cool dry place, or in the fridge which helps to preserve the remedy from oxidation. At times,  due to environmental factors, warmth in the home or during summer weather, remedies can  oxidise due to temperature changes which can affect the Aromatic oil blend including our cream base remedies. Our remedies ingredients  contain  natural plant aromatics and extracts as we try to  avoid using synthetic chemicals. However, all our remedies contain natural molecule components that can at times affect the blend. 

It is our aim to provide remedies that promote self-help,  health and well-being. We take special care in maintaining that our hand prepared remedies and creams meet your satisfaction. Should you receive a product and it does not meet to this standard and quality that we expect or if the products is faulty, please contact us and we will do everything we can to rectify the situation as quickly as possible.

Please have the following information available as this will help us to speed up your enquiry. 

*Remedy purchased
* Date purchased
* Craft Fair or festival that you bought the product from or if you were undertaking a treatment at our private clinic / home visiting service.
* Product Batch Code and Expiry Date ( this can bee seen on the front of the product  label)

If a remedy is faulty due to the possibility of oxidation- which  is a process in which a molecule  chemical substance can change. 
Once a remedy  has been opened, we are unable to accept or  change it  for an alternative remedy for health and safety reasons. However,  we do ask that you dispose of the product in the rightful manner once we have discussed this with you. We are happy to offer  you a full refund or to send you a replacement if we are at fault. 

Refunds will not be given if the remedy  has in anyway been misused, altered or has been more than 28 days from the purchase  date, or if the remedy has passed the expiry date as stated on the label. We are unable to give a cash refund if you cannot provide the above information as all our remedies are data recorded, but a replacement may be offered. 

Marchant Therapies would never ask for your bank  card details or pin number. If a refund is made, this will be sent by Postal Order via Royal Mail once your address has been verified to us  for your security. 

Please contact us either by one of  the following methods:

T: 07958 556909 if your call is not taken immediately, please leave a voicemail message with your name and contact number as I may be with a patient. I will make every effort to return your call as soon as possible.

E: please email me with the above details and remember to enclose your name and contact number. 

Thank you for taking the time to contact us. I hope you continue to enjoy our remedies as much as we do making them to help  you improve your general  health & well-being.

Kind regards

 Clive Marchant 
Marchant Therapies